Refund policy

At ITKernel we aim to deliver a high-quality learning experience and care about your satisfaction, so our refund policy is as follows.

1. Eligibility

You can ask for a refund of the amount paid when:

• the request is made within 7 days of the purchase date;
• you have not made substantial use of the course content (you watched only a small part);
• a technical problem stops you from accessing the content and we cannot fix it.

2. When refunds are not given

We do not accept refund requests when:

• you have watched a large part of the course;
• the 7-day refund period has ended;
• the terms of use were violated or the platform was misused;
• the course is marked as non-refundable.

3. How to request a refund

Email [email protected] or message us on WhatsApp, and include:

• the email your account is registered with;
• the course name and order number;
• the reason for the request.

4. How requests are handled

• We review refund requests within 3 to 7 working days.
• When approved, the money is returned by the same payment method that was used.
• The refund may take extra time at your bank, depending on the provider.
• Your access to the course ends when it is refunded.

5. Notes

• The platform may refuse any refund request when misuse is suspected.
• We recommend reading the course details carefully before buying; free courses let you try the platform first.